Yes. You can prevent customers from booking appointments themselves while still allowing your admin team to create bookings on their behalf.
When online booking is disabled, customers can still view available time slots on your booking page, but they will not be able to complete a booking.
Quick navigation
Settings → Booking Rules → Allow clients to schedule themselves? → Disable
How to disable online booking for customers
- Log in to your Appointy admin account.
- Go to Settings.
- Open Booking Rules.
- Locate Allow clients to schedule themselves?
- Uncheck:
Check this box if you want to allow clients to book appointments directly from the site.
Once this option is disabled, customers will no longer be able to book appointments from your online booking page.
What will customers see?
Customers can still view your available appointment times.
However, if they try to proceed with a booking, Appointy will display a message informing them that online booking is not available.
Can I still book appointments for customers?
Yes.
Disabling customer self-booking does not prevent administrators from creating appointments.
You can continue to book appointments on behalf of your customers from your Appointy account here's how to.
For example, this setup can be useful if you:
- Accept bookings only by phone
- Want customers to contact your team before confirming an appointment
- Need to verify requirements before scheduling
- Operate an admin-managed appointment process
Frequently Asked Questions
Can customers still see available time slots?
Yes. Customers can view available slots, but they cannot complete an online booking while self-booking is disabled.
Can an admin still create appointments?
Yes. Administrators can continue to create appointments on behalf of customers.
Does this hide my booking page?
No. It disables the customer's ability to complete a booking. The booking page and available time slots may still remain visible.
Can I enable online booking again later?
Yes. Return to Settings → Booking Rules and enable Allow clients to schedule themselves?
Can I use Appointy only for internally managed bookings?
Yes. You can disable customer self-booking and have your team create appointments from the admin account.
Should you require any further assistance, please email us at contact@appointy.com or initiate a live chat from the Appointy website.