Service categories help you organize your bookable offerings into logical groups.
Because Appointy is used across many industries, a service category may represent different things depending on your business. For example, it could group treatments, classes, consultations, lessons, repair types, or other bookable offerings.
What is a service category in Appointy?
A service category is a way to group related services together so they are easier to manage and easier for customers to find on your booking interface.
For example:
- A salon may use categories such as Hair, Nails, and Skin.
- A spa may use Massage, Facials, and Body Treatments.
- A clinic may use Consultations, Diagnostics, and Treatments.
- A fitness business may use Personal Training, Group Classes, and Assessments.
- An education business may use Math, Science, Languages, or Workshops.
- An automotive business may use Maintenance, Repairs, and Inspections.
- A professional services business may use Consultations, Reviews, and Advisory Sessions.
In simple terms, categories help group similar bookable offerings under one heading.
Why should I use service categories?
Service categories can help you:
- Organize a large service list
- Make the booking interface easier to navigate
- Group related offerings together
- Help customers find the right service faster
- Manage services more efficiently from the admin panel
They are especially useful when your business offers many different types of appointments, classes, treatments, or sessions.
How to add a service category in Appointy
Quick navigation
Settings → Service → + Add Category → Enter category name → Save
Steps to add a service category
- Log in to your Appointy admin account.
- Click Settings in the toolbar on the left.
- Under Resource Management, click Service.
- In the Service window, click + Add Category in the top-right corner.
- Enter the service category name in the Add New Category window.
- Click Save.
How do I add services to a category?
Once a category has been created, you can organize services under it.
Appointy allows you to move services between categories, including by dragging and dropping them where supported in the Service section.
This makes it easier to reorganize your offerings as your business changes.
What should I name my service categories?
Use category names that customers naturally understand.
- For example, instead of using internal business terminology, use clear labels such as:
- Hair Services
- Massage Therapy
- Dental Consultations
- Personal Training
- Language Classes
Vehicle Repairs
Clear category names make it easier for customers to understand what is available and choose the right service.
Frequently Asked Questions
How do I create a service category in Appointy?
Go to Settings → Service → + Add Category, enter the category name, and click Save.
What is the difference between a service and a service category?
A service is the actual bookable offering, such as a haircut, consultation, class, or repair appointment.
A service category is a group used to organize related services.
For example:
Category: Massage
Services: Swedish Massage, Deep Tissue Massage, Sports Massage
Do I need to create service categories?
Not necessarily.
If you only offer a small number of services, you may not need categories. They become more useful as your service list grows.
Can I move services between categories?
Yes. Services can be reorganized and moved between categories.
Do customers see service categories on the booking interface?
Yes, service categories can help organize the service-selection experience and make it easier for customers to find the offering they want.
One small correction from the original article: step 5 currently says “Add the service name”. It should be “Enter the service category name.”