You can add the services, classes, sessions, events, or other bookable offerings that customers can schedule with your business.
Because Appointy is a horizontal scheduling platform used across many industries, the term Service is a default product label. Depending on your business, you may prefer to call it something else, such as a Class, Session, Appointment Type, Event, Consultation, Lesson, Treatment, or Activity.
You can change the Service alias in Appointy so the terminology shown in your booking experience better matches your business.
What does a service mean in Appointy?
In Appointy, a service is anything that a customer can book.
Depending on your business, that may mean:
- A salon or spa may create services such as Haircut, Massage, Facial, or Hair Coloring.
- A healthcare business may create Consultation, Check-up, Therapy Session, or Treatment.
- A fitness business may create Personal Training, Yoga Class, Fitness Assessment, or Group Session.
- An education or training business may create Lessons, Classes, Courses, Tutoring Sessions, or Workshops.
- A consulting or professional services business may create Consultations, Advisory Sessions, Reviews, or Meetings.
- An automotive business may create Vehicle Inspection, Oil Change, Repair Service, or Diagnostic Appointment.
- A home services business may create Cleaning, Plumbing Visit, Electrical Service, or Installation.
- An events-based business may use the same concept for Events, Sessions, Activities, or Experiences.
In simple terms, if a customer can select and book it, it can generally be configured as a service in Appointy.
Can I rename “Service” to match my business terminology?
Yes.
Appointy allows businesses to change the Service alias so the terminology better reflects what they offer.
For example, you may choose to display:
- Class instead of Service
- Session instead of Service
- Event instead of Service
- Lesson instead of Service
- Treatment instead of Service
- Consultation instead of Service
- Appointment Type instead of Service
This is especially useful for businesses where the word “service” does not naturally fit their booking model.
How to add a new service in Appointy
Quick navigation
Settings → Service → + Add Service → Enter service details → Add
Steps to add a service
- Log in to your Appointy admin account.
- Click Settings in the toolbar on the left.
- Under Resource Management, click Service.
- In the Service window, click + Add Service in the top-right corner.
.
.
- Enter the required details in the New Service window.
- Click Add to create the service.
.
.
What information should I add when creating a service?
When setting up a service, add the information customers need to understand and book it correctly.
Depending on your configuration, this may include details such as:
- Service name
- Duration
- Price
- Category
- Description
- Assigned staff
- Availability or scheduling rules
The exact options available depend on your Appointy setup.
What should I do after adding a service?
After creating a service, make sure it is properly connected to your scheduling setup.
Typically, you should:
- Assign the service to the staff members who provide it
- Configure the relevant staff availability
- Review the service duration and price
- Add it to the appropriate service category if needed
- Test the service from your client booking interface
A service may not show the expected appointment slots if it is not assigned to an available staff member.
Can one service be assigned to multiple staff members?
Yes.
A service can be assigned to multiple staff members if more than one person in your business provides it.
For example, several stylists may offer the same haircut, multiple doctors may provide the same consultation type, or several trainers may deliver the same training session.
Frequently Asked Questions
How do I add a new service in Appointy?
Go to Settings → Service → + Add Service, enter the service details, and click Add.
What is considered a service in Appointy?
A service is any bookable offering, such as an appointment, class, consultation, session, lesson, treatment, event, or activity.
Can I call a service something else in Appointy?
Yes. You can change the Service alias to terminology that better matches your business, such as Class, Session, Event, Lesson, Treatment, or Consultation.
Can Appointy be used for classes or events instead of services?
Yes. The underlying bookable offering can represent classes, events, sessions, or other booking types, and the Service alias can be adjusted to match your business terminology.
Can multiple staff members provide the same service?
Yes. You can assign the same service to multiple staff members.
Why is my newly added service not available for booking?
Check that:
- The service is assigned to the appropriate staff member.
- The staff member has working hours or availability configured.
- The service and staff schedule overlap.
- The available working window is long enough for the full service duration.
- There are no existing appointments or blocked periods preventing availability.
For example, if a service duration is 60 minutes, but the staff member is only available for a 50-minute window, Appointy will not show that slot as available because the complete service cannot fit within the available time.
Can I organize services into categories?
Yes. Service categories can help organize multiple offerings and make it easier for customers to navigate your booking interface.