How to Delete a Customer in Appointy

You can delete a customer profile from your Appointy account when you no longer need to keep that customer record.

Because Appointy is used across many industries, the customer may be a client, patient, student, member, guest, or participant.

How to delete a customer

Quick navigation

Customers → Select Customer → Info → Scroll to Bottom → Delete → Confirm

Steps to delete a customer

1. Log in to your Appointy admin account.
2. Click Customers in the toolbar on the left.
3. Select the customer you want to delete.
4. In the customer details window, open the Info tab.
5. Scroll to the bottom of the page.
6. Click Delete.
7. Click Confirm to delete the customer profile.

When should I delete a customer?

You may want to delete a customer when:

• The customer record was created by mistake
• A duplicate customer profile exists
• You no longer need the customer record
• You are cleaning up old or incorrect customer data

What happens to a customer’s appointments when I delete the customer?

When you delete a customer from Appointy, all appointments associated with that customer are also deleted.

This action is permanent. The deleted customer profile and the related appointments cannot be restored.

Before deleting a customer, make sure you have reviewed the customer’s appointment history and any information you may need later.

I would also strengthen the earlier section “What should I check before deleting a customer?” to:

What should I check before deleting a customer?

Before deleting a customer, make sure you have selected the correct profile and reviewed any information you may need later.

Deleting the customer will also delete the appointments associated with that customer, and the deleted data cannot be restored.

So if there is any appointment history you need to keep, review or record it before deleting the customer.

Can I delete a duplicate customer profile?

Yes.

If duplicate customer records exist, you can delete the incorrect or unnecessary profile after confirming which customer record should be retained.

Frequently Asked Questions

How do I delete a customer in Appointy?

Go to Customers → Select Customer → Info, scroll to the bottom, click Delete, and then click Confirm.

Can I delete a client, patient, student, or member from Appointy?

Yes. Appointy uses the generic term customer for the people whose bookings and records you manage, so the same deletion process applies.

Can I delete a duplicate customer?

Yes. You can delete the duplicate profile after confirming which record you want to keep.

Should I review the customer profile before deleting it?

Yes. Check the customer record first to make sure you are deleting the correct profile and that you have reviewed any relevant history.