You can disable one or more customers in Appointy without deleting their customer profiles.
Disabling is useful when you want to prevent a customer from continuing to book with your business while keeping their existing customer record and history available in your account.
What does disabling a customer mean in Appointy?
In Appointy, disabling a customer allows you to restrict that customer without permanently deleting their profile.
Because Appointy is used across many industries, the customer may be a client, patient, student, member, guest, or participant.
This is different from deleting a customer, where the customer profile and associated appointments are permanently removed.
When should I disable a customer?
You may want to disable a customer when:
- You do not want them to make future bookings
- You want to temporarily restrict a customer
- You want to retain their existing customer record
- You do not want to permanently delete their history
- You need to restrict one or more customer profiles from further booking activity
How to disable a customer
Quick navigation
Customers → Select Customer(s) → Disable Selected
Steps to disable customers
- Log in to your Appointy admin account.
- Click Customers in the toolbar on the left.
- Select the customer or customers you want to disable from the customer list.
- Click Disable Selected above the customer list.
The selected customer profiles will then be disabled.
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Can I disable more than one customer at a time?
Yes.
You can select multiple customer profiles from the customer list and use Disable Selected to disable them together.
This can be useful when you need to restrict several customer records at once.
What is the difference between disabling and deleting a customer?
Disabling and deleting serve different purposes.
Disable customer
- Keeps the customer profile in Appointy
- Retains the customer record and history
- Restricts the customer from continuing to book, based on the disabled status
- Can be used when you do not want to permanently remove the customer
Delete customer
- Permanently removes the customer profile
- Also deletes appointments associated with that customer
- Cannot be restored
If you may need the customer record later, disabling is generally more appropriate than deleting.
Frequently Asked Questions
How do I disable a customer in Appointy?
Go to Customers, select the customer, and click Disable Selected above the customer list.
Can I disable multiple customers at once?
Yes. Select multiple customer profiles and click Disable Selected.
What happens when I disable a customer?
The customer profile remains in your Appointy account, but the customer is restricted from continuing to book according to the disabled status.
Does disabling a customer delete their appointments?
No. Disabling is different from deleting. The customer profile and existing records are retained.
Should I disable or delete a customer?
Disable the customer if you want to keep their record but prevent further booking activity.
Delete the customer only when you want to permanently remove the customer profile and associated appointments.
Can I enable a disabled customer again?
The original article does not explain the re-enable process. If Appointy allows disabled customers to be enabled again, we should add the exact steps in this article or link to a separate article.