How to Reschedule an Appointment in Appointy

You can reschedule an existing appointment in Appointy when a customer needs a different date, time, or service.

You can either use the Reschedule option from the appointment details or move the appointment directly on the calendar using drag and drop.

How to reschedule an appointment

Quick navigation

Calendar → Select Appointment → Reschedule → Update Appointment Details → Update

Steps to reschedule an appointment

1. Log in to your Appointy admin account.
2. Click Calendar in the toolbar on the left.
3. Select the appointment you want to reschedule.
4. The appointment details side panel will open.
5. Click Reschedule.
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6. n the Reschedule Appointment window, update the required appointment details.

7. Click Update to save the changes..

   
   
    

What can I change while rescheduling?

You can use the rescheduling flow when the customer wants to change details such as:

• Appointment date
• Appointment time
• Service

The available options depend on the appointment and your current scheduling setup.

Reschedule an appointment using drag and drop

You can also reschedule an appointment directly from the calendar.

1. Open Calendar.
2. Click and hold the appointment.
3. Drag it to the new available time slot.
4. Drop the appointment onto the new slot.

This is useful when you only need to move the appointment to another time slot directly from the calendar.

Example: Customer wants a different appointment time

Suppose a customer has an appointment booked for 2:00 PM, but later asks to move it to 4:00 PM.

You can either:

• Open the appointment, click Reschedule, select the new time, and click Update, or
• Drag the appointment from the 2:00 PM slot and drop it into the available 4:00 PM slot.

This updates the existing appointment instead of cancelling it and creating a new booking.

When should I reschedule instead of cancel?

Use Reschedule when the customer still wants the appointment but needs to change the date, time, or service.

Use Cancel when the appointment should no longer take place.

Rescheduling is preferable when you want to keep the existing booking and simply move or update it.

Frequently Asked Questions

How do I reschedule an appointment in Appointy?

Go to Calendar, select the appointment, click Reschedule, update the appointment details, and click Update.

Can I change the appointment date or time?

Yes. You can update the appointment date or time from the Reschedule Appointment window.

Can I change the service while rescheduling?

Yes. The rescheduling option can be used when the customer wants to update the service associated with the appointment.

Can I drag and drop an appointment to reschedule it?

Yes. You can click and hold an appointment and drag it to another available time slot in the calendar.

Should I cancel the appointment and create a new one?

Not if the customer simply wants to move or update the existing booking. Use Reschedule instead.

What is the difference between cancelling and rescheduling?

Rescheduling keeps the appointment and changes its date, time, or other supported booking details.

Cancelling ends the appointment instead of moving it to another slot.