You can stop an intake form field from appearing for a specific service without deleting that field from other services.
This is useful when the same intake form field is assigned to multiple services, but you no longer want customers booking one particular service to see or answer it.
What happens when you disable an intake form field for a service?
When you deselect a service from an intake form field, that field is no longer shown for that service.
The field can still remain active for other services where it is assigned.
This is different from deleting the field entirely.
How to disable an intake form field for a service
Quick navigation
Settings → Service → Select Service → Intake Form → Edit Field → Deselect Service → Done → Update → Save Changes
Steps
- Log in to your Appointy admin account.
- Click Settings in the toolbar on the left.
- Under Resource Management, open Service.
- Select the service for which you want to disable the intake form field.
- Open the Intake Form tab.
- Hover over the intake form field you want to remove from that service.
- Click the pencil/edit icon.
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- In the Update Field panel, click the service selection shown for that field.
- In the Select Service panel, deselect the service for which you no longer want the field to appear.
- Click Done.
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- Click Update in the Update Field panel.
- Click Save Changes.
The field will no longer appear for that service, while remaining available for any other services to which it is still assigned.
Example: Different information required for different services
Suppose a clinic offers:
- Initial Consultation
- Follow-up Consultation
- General Check-in
The business may want to ask detailed intake questions for an Initial Consultation, but not for a simple Follow-up Consultation.
Instead of deleting the intake form field, the business can deselect Follow-up Consultation from that field.
This keeps the question available for the Initial Consultation while removing it from the Follow-up booking flow.
Important: Do not delete the field if you only want to remove it from one service
Deleting an intake form field removes that field from all services to which it has been assigned.
If your goal is only to stop the field from appearing for one service, deselect that service from the field instead of deleting the field.
If multiple fields need to be removed from the service, repeat the same process for each field individually.
Frequently Asked Questions
How do I remove an intake form field from one service?
Go to Settings → Service, select the service, open the Intake Form tab, edit the field, deselect that service, click Done, then Update and Save Changes.
Will disabling the field for one service remove it from other services?
No. Deselecting one service only removes that field from that service.
What happens if I delete the intake form field?
The field is deleted from all services where it is assigned.
Should I delete or deselect the field?
Deselect the service if you only want to stop showing the field for that service.
Delete the field only if you no longer want to use it anywhere.
Can I remove multiple intake form fields from a service?
Yes. Repeat the same deselection process for each field you want to remove.