How to Make a Staff Member Public or Private in Appointy

Appointy lets you control whether a staff member is available for customers to book online or is available only for internal scheduling.

A staff member can be:

• Public — customers can see and book the staff member from the booking interface
• Private / Internal — customers cannot book the staff member online, but appointments can still be added internally by an Admin, Manager, or the staff member

When should I make a staff member private?

Private staff is useful when someone should remain part of your scheduling setup but should not appear as a selectable option for customers.

For example:

• A senior consultant who accepts bookings only through the business
• A staff member who handles internal or VIP appointments
• A specialist who should only be scheduled after qualification or approval
• A staff member used for administrative or internal bookings
• A team member whose calendar is managed by the business rather than directly by customers

How to make a staff member private

Quick navigation

Settings → Staff → Select Staff Member → Details → Turn on Internal Staff

Steps

1. Log in to your Appointy admin account.
2. Click Settings in the toolbar on the left.
3. Open the Staff tab under Resource Management.
4. Select the staff member you want to make private.
5. Under the Details tab, turn on the toggle next to Internal Staff.

The staff member will no longer be available for customers to book from the public booking interface.
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What happens when a staff member is private?

When Internal Staff is enabled:

• Customers cannot book that staff member online
• The staff member remains active in Appointy
• An Admin can add appointments to that staff member’s calendar
• A Manager can add appointments to that staff member’s calendar
• The staff member can add appointments to their own calendar if they have login access
• Existing schedule and appointment records remain in the account

Example: Senior consultant available only for internal booking

Suppose a consulting business has:

• Consultant A — available for public online booking
• Consultant B — senior consultant who handles selected clients only

The business does not want every customer to book Consultant B directly.

Consultant B can be marked as Internal Staff.

Customers will not see Consultant B as an online booking option, but the Admin, Manager, or Consultant B can still add appointments to that calendar internally.

How to make a private staff member public again

To make the staff member available for customer booking again:

1. Go to Settings → Staff.
2. Select the staff member.
3. Open the Details tab.
4. Turn off the Internal Staff toggle.

The staff member will return to Public status.

Public vs Private vs Suspended staff

Frequently Asked Questions

How do I make a staff member private in Appointy?

Go to Settings → Staff, select the staff member, open the Details tab, and turn on Internal Staff.

What is Internal Staff in Appointy?

Internal Staff is a private staff setting that prevents customers from booking that staff member online while allowing the business to schedule appointments internally.

Can customers see a private staff member on the booking page?

No. A private or Internal Staff member is not available for customer booking.

Can an Admin book appointments for a private staff member?

Yes. An Admin can add appointments to the private staff member’s calendar.

Can a Manager book appointments for a private staff member?

Yes. A Manager can add appointments to the private staff member’s calendar.

Can a private staff member manage their own calendar?

Yes, if login access has been enabled for that staff member.

Is private staff the same as suspended staff?

No.

A private staff member remains active and can still be scheduled internally.

A suspended staff member is disabled and is not available for booking.

Can I make a private staff member public again?

Yes. Turn off Internal Staff in the staff member’s Details tab.