You can record a payment directly against an appointment in Appointy.
This is useful when the customer pays at the business, through a supported payment method, or through another payment mode that you want to record against the appointment.
How to add a payment to an appointment
Quick navigation
Calendar → Select Appointment → Add Payment → Enter Payment Details → Pay Now
Steps to record a payment
- Log in to your Appointy admin account.
- Click Calendar in the toolbar on the left.
- Select the appointment for which you want to record a payment.
- In the appointment details side panel, click Add Payment.
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. - Enter the payment details in the window that opens.
- Click Pay Now to continue.
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. - Select the appropriate Payment Mode.
- Add a tip, if applicable.
- Complete the payment entry.
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What happens after the payment is recorded?
Once the payment is recorded:
- The payment appears in the appointment details.
- The appointment shows a Paid status in the calendar.
- The payment becomes part of the appointment’s payment history.
This makes it easier to track the payment status directly from the booking.
When should I manually add a payment?
You may want to add a payment when:
- The customer pays at the business
- Payment is received in cash
- Payment is collected using another supported payment mode
- You want to record a payment against an existing appointment
- You need the appointment payment history to reflect a payment collected outside the original booking flow
Can I record a tip with the payment?
Yes.
When adding the payment, you can enter a tip if the customer has provided one.
The tip is recorded along with the payment details for the appointment.
What is the difference between adding a payment and accepting pre-payment?
Pre-payment is collected from the customer during the booking process.
Add Payment is used by the business to record a payment against an existing appointment from the admin side.
For example:
- Customer pays online while booking → Pre-payment
- Customer pays at the front desk → Add Payment
Where can I view the payment after it is added?
You can view the payment from the appointment details panel.
The appointment will also show a Paid status in the calendar once the payment has been recorded.
You can review the payment history associated with the appointment from its payment details.
Frequently Asked Questions
How do I add a payment to an appointment in Appointy?
Go to Calendar, select the appointment, click Add Payment, enter the payment details, choose the payment mode, and complete the payment entry.
Can I record a cash payment?
Yes. If cash is available as a payment mode in your setup, select it while recording the payment.
Can I add a payment after the appointment has already been booked?
Yes. You can open the existing appointment from the calendar and use Add Payment.
Can I add a tip when recording a payment?
Yes. You can add a tip while entering the payment details.
How do I know whether an appointment has been paid?
Appointments with a recorded payment display a Paid status in the calendar, and the payment is visible in the appointment details.
Is adding a payment the same as taking an online pre-payment?
No. Pre-payment is collected during the customer booking flow. Add Payment is used from the admin side to record a payment against an existing appointment.