Appointy Subscription Refund Policy: Cancellations, Downgrades, Billing Cycle Changes, and Disputes

Appointy subscriptions are managed by the business owner. This includes upgrading, downgrading, cancelling, changing the billing cycle, and maintaining a valid payment method.

If you no longer need the paid plan for the next billing period, cancel the subscription before the next renewal date.

Appointy generally does not provide refunds for subscription charges that have already been incurred. Refund requests may be reviewed on a case-by-case basis when a valid reason is provided.

Quick summary

• Monthly subscriptions: Charges already billed for the current month are generally non-refundable.
• Yearly subscriptions: A refund for the unused future period may be considered after review.
• If a yearly refund is approved, the period already used may be recalculated at the applicable monthly rate, and the remaining eligible balance may be refunded.
• Yearly to monthly billing-cycle changes: The unused prorated balance is added to your payment wallet and used toward future subscription charges.
• If you later request a refund after switching from yearly to monthly, the used period may be recalculated at the monthly rate before any remaining eligible balance is determined.
• If you file a payment dispute or chargeback instead of first contacting Appointy Support and providing a valid reason, Appointy reserves the right to pause or deactivate the account while the dispute is being reviewed.

Who is responsible for managing the subscription?

The business owner is responsible for managing the Appointy subscription.

This includes:

• Choosing the appropriate plan
• Upgrading or downgrading the account
• Cancelling before the next renewal
• Changing the billing cycle
• Maintaining a valid payment method
• Reviewing subscription charges

If you know that you will not need paid-plan features in the next billing period, cancel or downgrade the subscription before the next renewal date.

This helps prevent an unwanted automatic renewal.

How to cancel your Appointy subscription

If you no longer want your paid subscription to renew, go to:

https://billing.appointy.com/subscription

Then:

1. Sign in to your Appointy billing account if prompted.
2. Open the Subscription page.
3. Scroll to the bottom-left area of the page.
4. Click Cancel Subscription.
5. Follow the on-screen instructions to confirm the cancellation.

Once the subscription is cancelled:

• It will not renew for another billing period.
• Your paid plan remains active until the current paid period expires.
• After the paid period ends, the account can move to the Free plan.

Cancelling the subscription does not automatically create a refund for the current paid period.

Are monthly subscription payments refundable?

Monthly subscription charges are generally non-refundable.

If you cancel a monthly subscription, the paid plan remains active until the end of the current paid billing period.

The subscription then stops renewing.

Example

Suppose:

• Your monthly subscription renews on November 1
• You cancel on November 10

The account remains on the paid plan until the current paid period ends.

The November subscription charge is generally not refunded, but the next renewal will not be charged.

Are yearly subscription payments refundable?

Appointy does not have a standard refund policy for subscription charges.

However, if you are on a yearly plan and cancel before the end of the annual subscription period, you can contact Appointy Support and submit a refund request for the unused future period.

You must provide a valid reason for the request.

If the refund is approved:

1. The period already used may be recalculated at the applicable monthly subscription rate.
2. The cost of the used period is deducted.
3. The remaining eligible balance may be refunded.

Example of a yearly refund calculation

Suppose you purchase a yearly plan but cancel after 4 months.

If a refund is approved:

• The 4 months already used may be calculated using the regular monthly rate.
• That amount is deducted from the original yearly payment.
• The remaining eligible balance is refunded.

The refund is therefore not necessarily calculated by simply dividing the annual payment by 12.

Why can the used period be recalculated at the monthly rate?

Yearly subscriptions may be priced differently from paying month by month.

If a yearly subscription is ended early and a refund is approved, the months already used may be treated as monthly usage.

This allows the remaining eligible balance to be calculated after accounting for the subscription period already consumed.

What happens when you change from yearly to monthly billing?

If you change your billing cycle from yearly to monthly, the unused prorated balance from the yearly subscription is added to your payment wallet.

Future subscription charges are then deducted from this wallet balance first.

Your linked card will not be charged while there is sufficient wallet balance to cover the applicable subscription cost.

Example

Suppose your remaining prorated wallet balance is $120, and your monthly subscription is $30.

Then:

• Month 1: $30 deducted from wallet
• Remaining wallet balance: $90
• Month 2: $30 deducted from wallet
• Remaining wallet balance: $60

This continues until the wallet balance is no longer sufficient to cover the subscription charge.

What if you request a refund after changing from yearly to monthly?

If you switch from yearly billing to monthly billing and later request a refund, the used period may still be recalculated at the applicable monthly rate.

For example:

• You originally purchased a yearly subscription.
• You changed to monthly billing.
• The unused prorated balance was moved to your payment wallet.
• You continued using the paid subscription.
• You later requested a refund.

In this case, the months already used may be charged at the regular monthly rate before determining whether any remaining balance is eligible for refund.

How to request a subscription refund

If you believe you have a valid reason for requesting a refund:

1. Initiate a live chat with the Appointy Support team.
2. Share your Appointy username.
3. Explain why you are requesting the refund.
4. Share any relevant billing or subscription details.
5. The Support team can review the request and coordinate with the Accounts team.

Submitting a refund request does not guarantee approval.

Contact Appointy before filing a payment dispute

If you believe a subscription charge is incorrect or you have a billing concern, contact the Appointy Support team first.

Share:

• Your Appointy username
• The charge or billing period in question
• The reason for your concern
• Any relevant supporting information

This allows the Support and Accounts teams to review the charge and determine the appropriate resolution.

What happens if you file a dispute or chargeback?

If you file a payment dispute or chargeback with your bank, card issuer, PayPal, or another payment provider instead of first contacting Appointy Support and providing a valid reason, Appointy reserves the right to pause or deactivate the account while the dispute is being reviewed.

This may affect access to the account and its services until the billing issue is resolved.

Filing a dispute does not automatically mean that a refund is approved.

The disputed payment and account status may need to be reviewed by Appointy and the relevant payment provider.

For this reason, businesses with a billing concern should contact Appointy Support first and allow the team an opportunity to review the case.

How to avoid unwanted subscription charges

To avoid an unwanted renewal:

1. Review your subscription before the next renewal date.
2. Decide whether you still need the paid plan.
3. Cancel or downgrade before renewal if the subscription is no longer required.
4. Do not wait until after an automatic renewal to decide whether you want to continue.
5. Keep your billing and payment information up to date.

Appointy paid subscriptions are set to auto-renew, so the Primary payment method is automatically charged according to the selected billing cycle unless the subscription has been cancelled.

Frequently Asked Questions

Where can I cancel my Appointy subscription?

Go to:

https://billing.appointy.com/subscription

Then click Cancel Subscription at the bottom-left of the Subscription page and follow the instructions to confirm the cancellation.

When should I cancel my subscription?

Cancel before the next renewal date if you do not want the paid subscription to renew for another billing period.

Will cancelling immediately downgrade my account?

No. Your paid plan remains active until the current paid subscription period expires. After that, the account can move to the Free plan.

Does Appointy refund monthly subscriptions?

Monthly subscription charges are generally non-refundable.

Cancelling prevents future renewals but does not normally refund the current paid billing period.

Can I get a refund for a yearly Appointy subscription?

A refund for the unused future period may be considered when you cancel a yearly subscription and provide a valid reason.

If approved, the used portion may be recalculated at the monthly rate before the remaining eligible balance is refunded.

Will I be charged again after cancelling?

No. Once the subscription is cancelled, it will stop renewing after the current paid period expires.

Who is responsible for cancelling before renewal?

The business owner is responsible for managing the subscription and cancelling or downgrading before the next renewal if the paid plan is no longer required.

What happens when I switch from yearly to monthly billing?

The unused prorated yearly balance is added to your payment wallet.

Future monthly subscription charges are deducted from that wallet first.

Will my linked card still be charged after changing to monthly?

Not while the wallet contains enough balance to cover the subscription charge.

Once the wallet balance is insufficient, the Primary payment method can be used for future charges.

What happens if I ask for a refund after switching from yearly to monthly?

The period already used may be recalculated at the monthly rate before the remaining eligible balance is reviewed for refund.

Is a refund guaranteed if I provide a reason?

No. Refund requests are reviewed on a case-by-case basis.

What should I do if I believe I was charged incorrectly?

Initiate a live chat with Appointy Support, share your username, and explain the issue before filing a dispute with your bank or payment provider.

What happens if I file a chargeback or payment dispute?

Appointy reserves the right to pause or deactivate the account while the dispute is being reviewed, particularly when a dispute is filed instead of first contacting the Support team to resolve the billing concern.

Does filing a dispute guarantee a refund?

No. A dispute or chargeback is reviewed separately and does not automatically qualify the subscription for a refund.