Appointy paid subscriptions are set to auto-renew.
When you subscribe to a paid plan, Appointy automatically charges the Primary payment method linked to your billing account on the renewal date. This keeps your subscription active without requiring you to manually make a payment each billing cycle.
How auto-renewal works
When you subscribe to a paid Appointy plan:
- Your selected plan and billing cycle are saved to your subscription.
- Your Primary payment method is used for subscription billing.
- On the renewal date, the system automatically attempts to charge that payment method.
- If the payment is successful, your subscription continues for the next billing period.
You can review your subscription and renewal details here:
https://billing.appointy.com/subscription
Will Appointy send an invoice before charging my card?
No.
Appointy does not send an invoice requesting payment before each automatic subscription renewal.
Because the subscription is set to auto-renew, the system automatically charges the Primary payment method on the applicable renewal date.
After the payment is processed, the billing records are available in your Appointy Billing Portal.
You can review your invoices here:
https://billing.appointy.com/invoices
The payment provider may also send a payment receipt to the email address associated with your billing payment method.
Which card is charged?
Appointy uses the payment method marked as Primary in your Billing Portal.
You can review or update it here:
https://billing.appointy.com/payment
If you add a new card, make sure it is set as Primary if you want that card to be used for future subscription renewals.
What happens if the renewal payment is declined?
If the automatic subscription payment is declined, the system sends a payment-failure notification to the email address associated with your billing payment method.
Payments may be declined for reasons such as:
- Insufficient funds
- Expired card
- Card replaced or cancelled
- Bank security restrictions
- Recurring payments blocked
- International or online transactions disabled
- Incorrect billing information
- Spending or credit limit reached
- Payment-provider restrictions
- PayPal funding or account issues
If your payment is declined, contact your card issuer, bank, or PayPal to determine the exact reason.
What should I do after resolving a declined payment?
Once the issue has been resolved:
- Confirm that your current payment method can be charged, or add a new payment method.
- If you add a new card, set it as Primary.
- Initiate a live chat with the Appointy Support team.
- Share your Appointy username.
- Let the team know that the payment issue has been resolved or that you have updated the payment method.
The Support team can then assist with the next steps if the subscription payment needs to be processed again.
What if my account has already been downgraded to Free?
If the renewal remains unpaid and your account has already been downgraded to the Free plan, updating the payment method may not cause an immediate charge.
The payment provider attempts subscription charges at specific intervals.
In this case:
- Add or update your payment method.
- Set the correct payment method as Primary.
- Initiate a live chat with the Appointy Support team.
- Share your Appointy username and confirm that the payment method has been updated.
The Support team can coordinate with the Accounts team to process the payment and help reactivate your paid subscription.
Where can I see my next renewal date?
Go to:
https://billing.appointy.com/subscription
Your Subscription page displays your current plan and applicable renewal information.
Where can I view previous subscription charges?
Go to:
https://billing.appointy.com/invoices
The Invoices section displays your subscription billing history, including information such as:
- Invoice date
- Invoice number
- Product
- Plan
- Amount
- Payment method
How to stop auto-renewal
If you no longer want your paid Appointy subscription to renew, you can cancel the subscription.
Go to:
https://billing.appointy.com/subscription
Then click Cancel Subscription.
Cancelling stops the paid subscription from renewing. Your account can move to the Free plan after the current paid subscription period ends.
Frequently Asked Questions
Does Appointy automatically renew paid subscriptions?
Yes. Paid subscriptions automatically renew using the Primary payment method linked to the account.
Will Appointy ask me to manually pay every month or year?
No. The subscription is automatically charged according to the selected billing cycle.
Does Appointy send an invoice before automatically charging the card?
No. The system does not send an invoice requesting payment before an automatic renewal charge.
Where can I find the invoice after payment?
Go to:
https://billing.appointy.com/invoices
Which payment method will Appointy charge?
The billing system uses the payment method marked as Primary.
What happens if my card is declined?
The system sends a decline notification to the billing email address. Contact your bank, card issuer, or PayPal to determine and resolve the reason for the decline.
Can I update the card before the next renewal?
Yes. Go to:
https://billing.appointy.com/payment
Add the new payment method and set it as Primary.
Will updating my card immediately retry a failed payment?
Not necessarily. Payment retries occur according to the payment provider's schedule.
If you have already resolved the issue, initiate a live chat with Appointy Support and share your username.
What if my subscription has already been downgraded?
Update your payment method, set it as Primary, and contact Appointy Support so the team can assist with reactivating the paid subscription.
How can I stop my subscription from renewing?
Cancel the subscription from: