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Highlights of Service Categories in Appointy Premium

  • Updated

Service Categories help you organize related services into a structure that is easier for both your team and your customers to navigate.

In Appointy Premium, categories are not limited to simple grouping. You can create parent-child category hierarchies, control how categories appear on the booking calendar, localize category names, reorder them, and share category-specific booking links.

This is especially useful for businesses with a large service catalog or multiple service lines.

What can you do with Service Categories?

With Service Categories in Appointy Premium, you can:

  • Group related services together
  • Create parent and child category hierarchies
  • Organize large service catalogs more clearly
  • Reorder categories
  • Keep a category expanded or collapsed by default on the customer booking calendar
  • Localize category names for different languages
  • Create category-specific booking URLs
  • Share a category link directly with customers
  • Add category-specific booking links to relevant pages on your website

Organize related services

Categories help you group similar services under a common heading.

For example, a salon could organize services as:

Hair Services

  • Haircut
  • Hair Color
  • Hair Wash

Skin Treatments

  • Facial
  • Cleanup
  • Skin Consultation

This makes the booking experience easier to navigate when the business offers many services.

Create parent and child category hierarchies

Appointy Premium allows you to create category hierarchies using Parent Categories.

For example:

Hair Treatment

  • Hair Color
  • Haircut
  • Hair Wash

Or:

Fitness

  • Yoga
  • Pilates
  • Strength Training

This lets you create a structured service catalog instead of showing customers one long flat list.

Control whether categories are expanded or collapsed

You can control how a category appears by default on the customer booking calendar.

A category can be shown:

  • Expanded/Open by default — customers immediately see the services inside it
  • Collapsed by default — customers see the category first and can expand it when needed

This is useful when you want to keep a large booking page cleaner and reduce visual clutter.

Example

Suppose a business has:

  • Hair Services
  • Nail Services
  • Skin Treatments
  • Add-ons
  • Packages

You may want the main categories to remain open while keeping less frequently used categories, such as Add-ons, collapsed by default.

This gives you more control over how customers browse your service catalog.

Reorder categories

You can reorder categories to control the sequence in which they appear.

For example:

  1. Most Popular Services
  2. Hair Services
  3. Skin Treatments
  4. Nail Services
  5. Add-ons

This helps you prioritize the categories that matter most to your business or customers.

Localize category names

If your business serves customers in multiple languages, category names can be localized.

For example:

English: Massage
Chinese: 按摩

When customers use the booking experience in Chinese, they can see the localized category name instead of the default English version.

This is useful for multilingual businesses and businesses operating across different regions.

Create category-specific booking links

Each category can have its own booking URL.

A category-specific link takes customers directly to the services available under that category instead of sending them to the full booking page.

For example, if your business has:

Massage

  • Swedish Massage
  • Deep Tissue Massage
  • Sports Massage

you can share a Massage category booking link so the customer lands directly on that group of services.

Use category-specific links on your website

Category-specific URLs are particularly useful when your website already has dedicated pages for different service groups.

For example:

Website page: Hair Services
CTA: Book Hair Services

Instead of linking that button to the general Appointy booking page, you can link it directly to the Hair Services category.

The customer can then choose from only the relevant services.

This creates a more focused booking journey and reduces unnecessary navigation.

Example: Multi-service wellness business

Suppose a wellness business offers:

Massage

  • Swedish Massage
  • Deep Tissue Massage
  • Sports Massage

Facials

  • Hydrating Facial
  • Anti-Aging Facial
  • Deep Clean Facial

Consultations

  • Initial Consultation
  • Follow-up Consultation

Using Service Categories, the business can:

  • Group the services clearly
  • Keep selected categories open or collapsed by default
  • Reorder categories based on importance
  • Translate category names for multilingual customers
  • Create a direct Massage booking link
  • Add that link to the Massage page on its website

This gives both the business and the customer a cleaner way to navigate a larger service catalog.

Explore Service Categories

Use the following guides to configure and manage Service Categories in Appointy Premium:


Frequently Asked Questions

What is a Service Category?

A Service Category groups related services together so they are easier to organize and easier for customers to browse.

Can I create subcategories?

Yes. You can use parent and child categories to create a hierarchy.

Can I control whether a category is open or collapsed on the booking page?

Yes. You can choose whether the category is expanded or collapsed by default on the customer booking calendar.

Can I change the order of categories?

Yes. Categories can be reordered.

Can category names be translated?

Yes. Category names can be localized for supported languages.

Does each category have its own booking URL?

Yes. You can use a category-specific booking URL to take customers directly to that category.

Can I use a category link on my website?

Yes. This is particularly useful when your website has dedicated pages for specific service groups.

Should I use a category-specific URL or a service-specific URL?

Use a category-specific URL when you want customers to choose from multiple related services.

Use a service-specific URL when you want customers to go directly to one particular service.

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