Before customers can start booking appointments, you need to complete the basic scheduling setup in Appointy.
This includes:
- Adding the services your business offers
- Adding bookable staff members
- Setting your business and staff working hours
- Assigning services to the appropriate staff members
If you already completed these details using the Appointy onboarding wizard, you can skip directly to assigning services to staff and configuring staff availability.
Completing this setup correctly helps Appointy generate accurate service and staff availability and keeps your booking calendar organized.
Add your service list
Services are the appointments, sessions, or activities that customers can book with your business.
When creating a service, you can define details such as:
- Service name
- Duration
- Price
- Service category
Service categories can help organize your service list, especially if your business offers multiple types of services.
Quick navigation
Settings → Service → + Add Service → Enter service details → Add
How to add a service in Appointy
- Go to Settings from the left-side toolbar.
- Under Resource Management, click Service.
- Click + Add Service in the top-right corner.
- Enter the required service details in the New Service window.
- Click Add to save the service.
What happens after you add a service?
The service becomes available for configuration in your scheduling setup. You can then assign it to the staff members who perform that service and define when it can be booked.
- Go to the ‘Settings’ tab in the toolbar on the left and click on ‘Service’ under the ‘Resource Management’ section.
- On the ‘Staff’ window, click on the ‘+ Add Service’ tab appearing at the top-right corner.
- Enter the service details in the ‘New Service’ pop-up window and click on ‘Add’.
Add your staff members
Staff members are the people customers can book appointments with.
To accept bookings, you need to add the staff members who will perform your services. Each staff member can have their own:
- Services
- Working hours
- Availability
- Booking calendar
- Login access
Quick navigation
Settings → Staff → + Add Staff → Enter staff details → Add
How to add a staff member in Appointy
- Go to Settings from the left-side toolbar.
- Under Resource Management, click Staff.
- Click + Add Staff in the top-right corner.
- Enter the staff member's details in the New Staff window.
- Click Add to save the staff member.
Can staff members have their own Appointy login?
Yes.
Each staff member can be given individual login access using their email address. This allows them to manage their own calendar, availability, and bookings.
Learn how to enable staff login
Assign services to staff and set staff availability
By default, staff members are available for bookings during your business hours.
If a staff member works different days or hours, you can configure their individual schedule.
Appointy supports both:
- Regular staff availability
- Irregular staff availability
This allows you to control exactly when each staff member can be booked and which services they can perform.
How to set regular staff availability
- Go to Settings.
- Under Resource Management, click Business Hours.
- The Business Hours window will display the schedule for each staff member.
- Hover over the staff member's time slot and click the pencil/edit icon.
- In the staff schedule window, select the working days.
- Set the Start Time and End Time.
- Select or add the services the staff member will provide during that schedule.
- Use + Repeat for other staff if you want to apply the same schedule to additional staff members.
- Click Add to save the schedule.
What if a staff member does not follow a regular weekly schedule?
You can use irregular availability when a staff member works on different days or times that do not follow a recurring schedule.
Learn how to set irregular availability for staff
Why is assigning services to staff important?
Appointy uses the relationship between services, staff, and availability to determine which appointment slots customers can book.
For a booking slot to appear correctly:
- The service must exist
- A staff member must be assigned to the service
- The staff member must be available during that time
- The schedule must fall within the configured working hours
If any of these are missing, customers may not see the expected appointment slots.
Frequently asked questions
Do I need to add staff before customers can book?
Yes, if your services require a staff member to perform them, at least one bookable staff member needs to be configured and assigned to the appropriate services.
Can different staff members have different working hours?
Yes. Each staff member can have their own schedule and availability.
Can one staff member provide multiple services?
Yes. You can assign multiple services to a staff member based on the services they provide.
Can staff availability be different from business hours?
Yes. Business hours define the broader operating schedule, while staff members can have their own individual availability within your scheduling setup.
Can I create irregular working hours for staff?
Yes. Appointy allows you to configure irregular availability for staff members whose schedules do not follow a standard recurring pattern.