Yes. Customers can only book appointments during the business hours and availability configured in Appointy.
However, an admin or staff member can manually schedule an appointment outside regular business hours from the Appointy Calendar.
Quick navigation
Calendar → Select the required time slot → Enter appointment details → Book
Can customers book outside business hours?
No.
Time slots outside your configured business hours are not shown as available to customers on your booking page.
This prevents customers from booking appointments during periods when your business is normally closed.
Can an admin book outside business hours?
Yes.
An administrator can manually create an appointment outside the normal business hours from the Calendar.
This is useful when you want to make an exception for a particular customer.
How to schedule an appointment outside business hours
Step 1: Open the Calendar
Log in to your Appointy admin account and open the Calendar.
Step 2: Select the required time
Navigate to the date and time when you want to schedule the appointment on the calendar and click.
In the Calendar:
- Available time slots are displayed in white
- Past time slots are displayed in a grey shade
- Time slots outside business hours are displayed in grey with a strike-through line
To create an appointment outside your normal business hours, click the required grey strike-through time slot.
Step 3: Enter the appointment details
In the New Appointment window, enter the required appointment information, such as:
- Customer
- Service
- Staff
- Date
- Time
- Other applicable booking details
Step 4: Book the appointment
Review the information and click Book.
The appointment will be added to the Calendar even though the selected time is outside the normal business hours.
Can staff members book outside business hours?
Yes.
A staff member with the appropriate login access and permissions can manually schedule appointments from their Calendar, including appointments outside the business's normal operating hours.
Their ability to create or manage appointments depends on the permissions assigned to their staff account.
Does booking outside business hours change my regular availability?
No.
Creating a manual appointment outside business hours does not change your configured business hours.
It only creates an exception for that specific appointment.
For example, if your normal business hours end at 6:00 PM and an admin manually books a customer for 7:00 PM, customers will not automatically start seeing 7:00 PM as an available time for future bookings.
What if I want customers to regularly book at that time?
If you want customers to be able to book that time themselves on an ongoing basis, update the relevant business or staff availability instead of manually creating appointments each time.
Frequently Asked Questions
Can customers book outside my Appointy business hours?
No. Customers only see time slots that fall within the configured business hours and applicable availability.
Can I manually create an appointment outside business hours?
Yes. An admin can select the required time from the Calendar, enter the appointment details, and click Book.
Can staff manually book outside business hours?
Yes, provided the staff member has the required login access and appointment-management permissions.
Will manually booking after hours change my business hours?
No. The appointment is treated as an exception. Your normal business hours remain unchanged.
Will customers see that after-hours slot in the future?
No, not unless you update your business or staff availability to make that time available for online booking.