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How to Integrate Payment Gateways in Appointy

  • Updated

Appointy integrates with multiple payment gateways so customers can make online payments while booking appointments.

Supported payment gateways include:

  • Stripe
  • Square
  • PayPal
  • Authorize.Net

You can connect one or more payment gateways depending on how you want to accept payments.

Once a payment gateway is connected, you can configure prepayments for your services, such as full payment, a fixed amount, or a percentage of the service price.

Quick navigation

Marketplace → Apps & Integrations → Payment Gateways → Select Gateway → Connect or Enable

Before you connect a payment gateway

You will need an active account with the payment provider you want to connect.

The payment itself is processed through the connected gateway, while Appointy uses the integration to collect payment as part of the booking flow.

If you connect more than one supported payment gateway, customers can be presented with the available payment options during checkout.

How to integrate Appointy with Stripe

Stripe lets you collect online payments from customers during the booking process.

Steps

  1. Log in to your Appointy admin account.
  2. Open Marketplace from the left-side navigation.
  3. Under Apps & Integrations, select Payment Gateways.
  4. Select Stripe.
  5. Click Connect in the top-right corner.
  6. You will be redirected to Stripe.
  7. Sign in to your Stripe account and complete the connection process.


Annotated Stripe Integration Guide.png

Once connected, Stripe can be used with the payment rules configured for your services.

How to integrate Appointy with Square

Square can also be connected to Appointy for online payment processing.

Steps

  1. Log in to your Appointy admin account.
  2. Go to Marketplace.
  3. Open Payment Gateways under Apps & Integrations.
  4. Select Square.
  5. Click Connect.
  6. Sign in using your Square account.
  7. Complete the authorization process.


Square Integration Guide with Appointy Callouts.png
 

After the connection is complete, Square becomes available for supported online-payment workflows in Appointy.

How to integrate Appointy with PayPal

You can connect PayPal to give customers another option for making payments while booking.

Steps

  1. Log in to your Appointy admin account.
  2. Open Marketplace.
  3. Go to Apps & Integrations → Payment Gateways.
  4. Select PayPal.
  5. Enable the PayPal integration.
  6. Enter the required PayPal information.
  7. Click Update to save the integration.



PayPal Payment Settings UI.png
 

How to integrate Appointy with Authorize.Net

Authorize.Net can be connected as another payment-processing option.

Steps

  1. Log in to your Appointy admin account.
  2. Open Marketplace.
  3. Go to Apps & Integrations → Payment Gateways.
  4. Select Authorize.Net.
  5. Turn on the integration.
  6. Enter the required Authorize.Net account information.
  7. Click Update.


Authorize.Net Integration Setup Guide.png


What happens after you connect a payment gateway?

Connecting a gateway makes the payment provider available to Appointy, but you still need to configure how payments should work for your services.

Depending on your setup, you can require:

  • Full prepayment
  • A fixed prepayment amount
  • A percentage of the service price

For example, for a $100 consultation, you could configure:

  • Full payment → $100
  • Fixed prepayment → $25
  • Percentage prepayment → 50% = $50

The amount collected depends on the payment rules configured for the service.

Using multiple payment gateways

You can have more than one supported payment gateway connected.

When multiple gateways are available, customers can choose from the payment options presented during checkout.

For example, a business could connect:

Stripe + PayPal

and allow the customer to choose the preferred available payment method during booking.

Payment gateway vs prepayment setting

These two settings serve different purposes.

Payment Gateway
Determines how the payment is processed.

Examples:

  • Stripe
  • Square
  • PayPal
  • Authorize.Net

Prepayment Setting
Determines how much the customer must pay during booking.

Examples:

  • Full amount
  • Fixed amount
  • Percentage

You generally need both configured if you want to collect payment as part of online booking.

Refunds and connected payment gateways

Refund handling depends on the gateway used.

For payments processed through Stripe or Square, supported refunds can be initiated through Appointy.

For PayPal or Authorize.Net, the actual refund needs to be processed through the respective payment gateway, after which the payment record can be updated in Appointy as required.

Cancelling an appointment does not automatically mean that its payment has been refunded.

Frequently Asked Questions

Which payment gateways does Appointy support?

Appointy supports:

  • Stripe
  • Square
  • PayPal
  • Authorize.Net

Can I connect more than one payment gateway?

Yes. Multiple supported gateways can be connected, allowing customers to choose from the available payment options during checkout.

Does connecting a gateway automatically require customers to pay?

No. After connecting the gateway, configure the relevant prepayment rules for your services.

Can I collect only part of the service price?

Yes. Appointy supports full, fixed-amount, and percentage-based prepayments.

Where do I connect a payment gateway?

Go to:

Marketplace → Apps & Integrations → Payment Gateways

Does cancelling an appointment automatically refund the payment?

No. Appointment cancellation and payment refund are separate actions.

Can I process refunds through Appointy?

Supported refunds can be initiated through Appointy for Stripe and Square payments.

For PayPal and Authorize.Net, process the actual refund through the respective payment provider.
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