In Appointy Premium, many booking and operational settings are already defined at the business level and act as the default for your services.
By default, each service follows those business-level settings.
If a particular service needs to work differently, you can change the relevant setting at the service level. Once changed, that service will use its own setting instead of the corresponding business default.
This gives you a simple way to keep standard rules consistent across your business while still allowing individual services to follow different requirements.
How business defaults and service-level settings work
Think of the business-level setting as the default rule.
For example, your business may have default settings such as:
- No prepayment required
- Standard tax settings
- Standard cancellation and rescheduling rules
- Standard booking approval settings
- Standard booking restrictions
- International booking enabled
Your services can continue following these defaults automatically.
If one service needs a different rule, you only need to change that setting for that service.
For example:
Business default: No prepayment required
Executive Consultation: Full prepayment required
The Executive Consultation will now follow its own prepayment setting, while your other services continue following the business default.
Your business settings remain the default. A service-level change applies only to that specific service.
Why are service-level settings useful?
Not every service in a business operates in exactly the same way.
One service may require:
- A different price or duration
- Different staff assignments
- A different tax treatment
- Prepayment
- Stricter cancellation rules
- Different booking restrictions
- Availability only in selected countries
- A service-specific policy or waiver
- Additional customer information
Without service-level settings, you would have to make the same rule apply to every service.
With Appointy Premium, you can leave your normal business defaults unchanged and create exceptions only where required.
Example: Standard Consultation vs Executive Consultation
Suppose a consulting business offers two services.
Standard Consultation
- Follows the business default
- No prepayment required
- Uses the standard cancellation policy
- Uses the standard booking restrictions
- Uses the normal business tax setting
Executive Consultation
- Requires full prepayment
- Requires 48 hours' cancellation notice
- Uses different booking restrictions
- Requires additional intake information
You only need to change these settings for the Executive Consultation.
The Standard Consultation and the rest of your services continue using the existing business-level defaults.
Where to find service-level settings
Quick navigation
Settings → Appointment Settings → Services → Select the Service
Open the service you want to customize and review its available settings.
[Add Image – Service details page showing where service-level settings are located]
For settings that can inherit the business default, you may see an option such as:
Same as business
If you keep Same as business, the service continues following the existing business-level setting.
If you choose a different option and configure it, that setting will apply specifically to that service.
What can you manage at the service level?
Depending on the service, you can configure several settings individually.
Service and employee pricing
You can control which employees provide the service, which durations they provide, and where applicable, set employee-specific pricing.
Benefit: useful when different employees provide the same service with different durations or pricing.
Service visibility
A service can be made private when it should not be available through the normal public booking flow.
Benefit: useful for internal, invite-only, or specially arranged services.
Tax settings
A service can follow the business tax setting or use a different tax treatment.
Benefit: useful when a particular service is taxed differently from the rest of your offerings.
Prepayment settings
A service can follow your normal business payment rule or use its own prepayment requirement.
Depending on your configuration, you can require:
- Full payment
- A fixed booking fee
- A percentage of the service value
Benefit: useful when high-value or high-demand services require payment in advance while your regular services do not.
International booking
You can control whether a service can be booked:
- In all countries
- Only in selected countries
Benefit: useful when online services are available globally but physical or location-dependent services are limited to certain markets.
Customer timezone detection
You can enable automatic customer timezone detection for a specific service.
Benefit: useful for online consultations, virtual classes, remote coaching, and other services offered across time zones.
Availability intervals
You can control how appointment start times are displayed for the service.
Options can include:
- Calculate automatically
- Fixed intervals
- Precision-based times
For example, a service could be shown only at:
10:00 AM → 1:00 PM → 4:00 PM
Benefit: useful when one service needs a specific slot structure instead of following the standard booking pattern.
Lead, cancellation, and rescheduling settings
A service can follow the business-level rules or use different settings for:
- Minimum scheduling notice
- How far in advance customers can book
- Cancellation notice
- Rescheduling notice
Benefit: useful for premium, long-duration, or resource-intensive services that need stricter notice periods.
Booking approval settings
You can apply different booking approval or spam-protection rules to an individual service.
Benefit: useful when one service requires more control before appointments are confirmed.
Booking restrictions
A service can have its own restrictions instead of following the normal business rules.
These can include:
- Domain restrictions
- Customer booking restrictions
Benefit: useful for private programs, corporate services, or services available only to specific customer groups.
For example, a corporate wellness service could be restricted to customers using an approved company email domain.
Policies and waivers
You can associate service-specific policies with an individual service.
Benefit: useful when only certain services require terms and conditions, waivers, consent, or other agreements.
Intake forms and additional information
You can require additional information while a customer books a particular service.
Benefit: useful when different services need different customer information.
For example:
- Driving lesson → pickup address
- Consultation → background information
- Class → registration questions
- Treatment → intake information
Deactivate a service
If you temporarily stop offering a service, you can deactivate it instead of deleting it.
Benefit: useful for seasonal or temporarily unavailable services because you can retain the service configuration and appointment history and reactivate it later.
When should you use a service-level setting?
Use a service-level setting when a particular service needs to behave differently from your normal business default.
| Business default | Service-level change |
|---|---|
| No prepayment | Require full or partial prepayment for one service |
| Standard cancellation policy | Apply stricter notice to a premium service |
| Standard tax | Apply a different tax setting to one service |
| Available internationally | Restrict one service to selected countries |
| Standard booking rules | Apply different approval rules to one service |
| Standard customer access | Restrict one service to selected customers |
| No additional questions | Require an intake form for one service |
If the business-level setting already works for the service, there is no need to change it.
Frequently Asked Questions
What are business-level settings?
Business-level settings are the default rules already applied across your business.
Services follow these settings unless you change a corresponding setting at the service level.
What are service-level settings?
Service-level settings are rules applied specifically to an individual service.
They override the corresponding business default for that service.
What does “Same as business” mean?
It means the service continues using the corresponding business-level setting.
Do I need to configure every setting separately for every service?
No.
If the business default works for a service, keep Same as business.
Only change the settings that need to work differently.
Will changing one service affect my other services?
No. A service-level change applies to that specific service. Other services continue following their existing settings.
Can one service require prepayment while others do not?
Yes. You can configure a different prepayment rule for that individual service.
Can different services have different cancellation rules?
Yes. Lead, cancellation, and rescheduling rules can be customized at the service level.
Can I restrict only one service to specific customers?
Yes. Service-level booking restrictions can be applied without restricting your other services.
Can different services collect different customer information?
Yes. You can associate different intake requirements with different services.
Note: This new product is not yet available to Appointy retail customers. For inquiries, email us at Yaju.corpuz@appointy.com or book a discovery call with our team