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Why my customer booking page is inactive?

  • Updated

If you see the inactive message on your client calendar. (see the sample below) Then, there can be basically 3 main reasons:

 

INACTIVE.png

 

Service, Staff and Business Hours, all are required to generate your basic calendar. Please follow the steps to troubleshoot this message.

Log-in to your Appointy administrator area from https://www.appointy.com/

Go to SETTINGS-->SERVICES and make sure that at least one service is added and also enabled. 

Go to SETTINGS-->STAFF and make sure that at least one staff is added and also enabled. 

Go to SETTINGS-->BUSINESS HOURS and make sure that at least one service is linked to staff.

 

Whenever you add a new STAFF and/or SERVICE, please make sure to update business hours. If you have any trouble in setting up these things. Please reach us at contact@appointy.com with the details. And our support team will promptly assist you.

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